Cancellation & Refund
Our policy is valid for a period of 3 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 3 days has lapsed, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
- In order to return an order, you must contact us first.
- You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
- You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
- In order to cancel any order, you must contact us first.
- No charges are applicable in case of cancelling before the delivery date.
- In case of cancellation on the date of delivery, charges may be applicable unless covered for under the refund policy.
- Any cancellation of orders after the lease agreement comes into effect or 3 calendar days whichever is later will be subject to terms and conditions laid out in the rental agreement.
If you would like to contact us concerning any matter relating to this Refund or Cancellation Policy, you may send an email to [email protected]